Vertex Building Diagnostics · Guide fees
Find the right service and guide fee.
Tell us what you need help with. See the relevant starting fee or learn what we need to prepare a quotation—no account or lengthy chat required.
What do you need help with?
Choose one of our four services.
How Vertex supports your project
Before, during and after your service
Your fee pays for the agreed technical work; the initial enquiry conversation and quotation are free. We also help you understand the next steps and keep the relevant project information organised.
What happens in the Vertex CRM?
After you submit the enquiry form, the system creates an internal project with a reference and schedules a team follow-up. Our team reviews your brief and manages the quotation, agreed activities, report and invoicing there. The CRM is a tool for our team; it does not automatically accept quotations, reserve appointments or send technical advice on behalf of an engineer.
Your private client account, when enabled
Access is by project and must be authorised. It is not required to request a fee or submit an enquiry.
Access by invitation or an approved account grant
The client portal is optional. Vertex must approve the relevant project and email address; receiving an enquiry reference does not create portal access. Depending on the account setup, you may receive an invitation or be asked to register or sign in using the authorised email.
Your own project, not the whole CRM
Once signed in and granted access, you can view the relevant project information and confirmed appointments. Other clients’ projects, draft internal documents and team notes are not available through your account.
Quotations, reports and invoices when released
Vertex reviews and issues each document before sharing it to your portal. You may be able to view a released document on screen or open its attached PDF. A new enquiry does not mean a report or quotation is already available.
Contract requests only when applicable
If a signed-contract request is added to your project, the portal may offer an upload step. Do not upload sensitive signed documents until Vertex has confirmed the appropriate secure submission method for your project.
You can ask us to clarify the agreed findings, explore a further junction or build-up, or discuss what information a different specialist would need. Any substantial new analysis, return visit or additional report is scoped and quoted before it begins; free initial guidance is not unlimited consultancy or a guarantee of defect resolution.
Have a different question?
You can ask about inclusions and scope—or send your enquiry without using chat.